Cancellation & Returning of goods

1. Cancellation

You have the right to cancel your purchase within 14 days from the day you received it, without needing to give a reason.

If you wish to cancel your purchase, you have to contact us be sending an email to info@sonorapiano.com before you return it. 

It is important that you contact us before the 14 days expires if you wish to cancel your purchase.

2. Returning of the goods

You, as the buyer, are responsible for the cost of the delivery back to our warehouse. You are more than welcome to contact us to help book the shipment, but we will not cover the cost. If we book the return label for you it will cost €40.

Extra costs regarding the delivery will not be refunded either.

• DO NOT write on the box
• Use ONLY clear tape on the box
• The instrument MUST be returned in the original box like when you received it
• The instrument will put up for sale again once received

If the instrument has been damaged and/or has signs of use, if you write on the box, or if the box has been damaged, it is considered a loss of value and in some cases the full purchase amount will not be refunded and rarely not at all – depending on the damage.

In the event of a refund, the money will be refunded by the same payment method as the one used when purchased. In some cases, there will be an extra fee with the refund process, and you will be asked to pay that as well. The money will be refunded when we have received the goods and checked them.

The goods must be in our possession within 14 days from the date you informed us that you wanted to cancel your purchase. We will not accept packages delivered a post office or a parcel shop.

The goods have to be shipped to:

Juhl-Sørensen A/S
Engmarken 22,
8220 Brabrand
Denmark

You cannot cancel your purchase of the following:

• Goods that have been made specifically to fulfill the buyers demands.
• Instruments and/or accessories which are not to be found on our website in general.
• Or by mutual agreement